In the fall of 2012, Hebrew SeniorLife gathered together geriatric thought-leaders, researchers and physicians for our inaugural "You and Your Aging Parents" program, an important discussion about the steps one should take to help aging parents as they make decisions regarding health and well-being. Overwhelmingly positive response indicates the need for this information and Hebrew SeniorLife continues to offer this program. Check our events listing for upcoming events.
In addition, we published expert advice from the first program in an ebook, “You and Your Aging Parents,” which Hebrew SeniorLife is offering as a free downloadable pdf. The discussion also inspired our “You and Your Aging Parents” blog series, a series that includes this blog post and covers the various issues and concerns you may encounter as you and your parent/s continue on the journey of aging.
What can I do if I’m dissatisfied with my loved one’s care?
If you have questions or concerns about how a provider is treating your loved one and you are not satisfied with the answers you’ve received, there are a myriad of resources dedicated to advocating for your loved one and actions you can take including:
- Call the provider’s compliance officer or compliance hotline and discuss the problems in detail.
- Contact the local Long-Term Care (LTC) Ombudsman who is part of state government and dedicated to advocating on behalf of residents.
- Talk with the State Department of Public Health or Executive Office of Elder Affairs to ask a question or file a complaint.
- Medicare or Medicaid allow you to ask a question or file a complaint directly, particularly if it’s regarding a billing issue (quality of care issues are more appropriate for the DPH/EOEA).
- Engage a geriatric case manager or elder law attorney to advocate for your loved one.
- Discuss the problem with the local police who often have dedicated elder abuse units who can help. Many states have established an elder abuse hotline to facilitate easy reporting.
- Initiate a lawsuit if you believe all other methods have been exhausted.
To download your copy of our “You and Your Aging Parent” ebook, visit our website, www.agingredefined.org.