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Culture Change in Long-Term Care

Hebrew Rehabilitation Center embarks on a culture change journey
Culture Change in Long-Term Care

There’s no question culture change is gaining momentum in long-term care communities.  This summer more than 1,200 people from senior care organizations across the country convened in Kansas City for the largest event dedicated to person-centered care. The Pioneer Network 2014 Conference showcased the latest developments in the long-term culture change movement. I’m proud to have had staff from Hebrew Rehabilitation Center representing our organization.

Culture change is respecting the individual rhythms and preferences of our residents. With patient-centered care, residents are asked basic questions around issues that impact their quality of life. What time would you like to wake up? Would you like a cold or warm meal for breakfast? Would you prefer going to the concert downstairs or resting in your room? Our model cannot be one size fits all. We must advocate for our residents unique needs and desires.

At Hebrew Rehabilitation Center we’re already on the culture change journey and are committed to moving forward. Leadership and staff know it’s the right thing to do and it’s being embraced at all levels of the organization. Here, culture change is not a foreign concept. From resident assistants (RA) to operations leaders to our culinary teams, I hear the positive impact it is having on our residents. It’s truly making a difference in their day-to-day lives.

It’s no surprise given our long and proud history of providing exceptional health care to seniors. As part of Hebrew SeniorLife, we have always challenged conventions, myths and preconceived notions about the aging process. It’s essential to our mission and who we are.

Our long-term care communities are built around our residents. Our staff believes in delivering person-centered care; forgoing the traditional nursing home practices that did little to give residents the quality of life they deserve.

In fact, seniors moving into HRC are letting us know what they want. They want more choices and they want to have a voice. Activities that are built around our residents’ unique life stories and desires show respect for our seniors and demonstrate our desire to meet their individual needs. 

At the same time, we empower our staff and give them the tools and resources to take better care of the residents they serve. RAs and team members who know the residents best are essential in care planning.

As President, I witness the wonderful ways our staff engage with residents. From structured activities to spontaneous small group discussions, to building one-to-one relationships, culture change is alive and well at Hebrew Rehabilitation Center. 

We are steadfast in our commitment to delivering exceptional care and service to our seniors.   Embracing culture change helps make our great communities even better. Culture change propels us to go further.

About Long-Term Care at Hebrew Rehabilitation Center
We take pride in providing seniors with long-term care that redefines the nursing home experience. The basic tenet of care in Hebrew Rehabilitation Center’s nursing home long-term care communities is that resident preferences come first. Our vision for long-term care emphasizes the dignity, health and independence of seniors. Our innovative programming—along with a dedicated staff of Harvard Medical School-affiliated physicians, geriatric specialists, nurses and more—can be experienced in three communities in Massachusetts: Hebrew Rehabilitation Center Boston, Hebrew Rehabilitation Center Dedham at NewBridge on the Charles, and long-term care at Orchard Cove in Canton. We welcome older adults of all backgrounds, faiths and cultures.

Mary Moscato's picture

About the Blogger

President, Hebrew SeniorLife Health Care Services and Hebrew Rehabilitation Center

As a member of the Hebrew SeniorLife senior operations team, Mary Moscato will draw on her dynamic background in health care operations and management to lead the organization in its commitment to providing the highest quality care available to seniors in Greater Boston. In addition, she will help develop the organization’s strategic plans in further expansion of its health care services.

Ms. Moscato has nearly three decades of health care leadership and most recently served as president and CEO for Care Alternatives, a multi-state provider of community-based health care services. ...

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Please let your readers know that the organization that held the conference is Pioneer Network and that there were over 1200 attendees. It was a pleasure having Susan and other members of your staff join us at the conference. Please join us next year in Chicago, August 2-6.
Hi Cathy, Thank you for writing-- we have added that information into the blog. The team is looking forward to next year in Chicago!

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